Team meeting in a conference room with a video call on a large screen showing nine diverse people.

See your live data in 15 minutes | Available on Webex App Hub 

One Dashboard.

The platform equips managers with powerful real-time analytics that monitor KPIs.

Run real-time performance reports.

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The Problem You Know Too Well 

You're running a contact center with scattered data across multiple systems. Your supervisors spend hours exporting spreadsheets instead of coaching agents. By the time you see yesterday's numbers, the problems have already cost you customers.

 Sound familiar? 

A busy call center with multiple employees wearing headsets, working at desks separated by low orange partitions, with monitors, plants, coffee mugs, and large screens displaying information on the walls.

Your Data Unified & Accessible in Real-time.

The NexGen + Webex Contact Center integration automatically syncs every KPI from your Webex dialer directly into NexGen dashboards. Every call. Every agent. Every metric. Mapped correctly. Updated in real-time. 

  • See what's happening right now, not what happened yesterday. 

    • Call volume, duration, handle time, hold time 

    • Abandonment, transfer, and wrap-up rates 

    • Talk time, idle time, queue summaries 

  • Every interaction mapped to the right agent automatically. 

    • No more manual reconciliation 

    • Single source of truth for performance history 

    • Consistent tracking across queues and campaigns 

  • Everything your team needs in one dashboard. 

    • Live scorecards with trend lines 

    • Threshold alerts for coaching moments 

    • One-click exports for reviews 

    • Configurable views by agent, queue, or campaign 

    • Ticker messages to send instant shout-outs or corrections as it happens.

Without This Integration 

Before & After 

❌ Hours wasted on manual reports 

❌ Conflicting numbers between systems 

❌ Coaching delayed by data gaps 

❌ Agent performance unclear 

❌ Problems discovered too late 

With This Integration 

✓ Automatic real-time sync 

✓ One source of truth 

✓ Instant coaching triggers 

✓ 100% attribution accuracy 

✓ Issues caught immediately 

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Pricing

Yearly

$240/User

1-100 Employees*

Self Implementation

$240 Paid Annually (per user)

*For over 100 employees, contact us for custom pricing...

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How it works

  • Close-up of a hand plugging a blue Ethernet cable into an API server or network device.

    Step 1

    We connect to your Webex Contact Center API

  • A row of server racks with glowing blue lights and digital blue light trails, representing data transfer or networking in a data center.

    Step 2

    Data flows continuously into NexGen

  • A virtual office floor plan displayed on a computer screen showing numerous cubicles, workstations, a central meeting room, and a lounge area. The image features a clock on the wall and a digital window with a cityscape in the background.

    Step 3

    Every metric maps to the right agent

  • Businesswoman at desk reviewing financial reports with a computer monitor displaying charts and dashboards.

    Step 4

    Your dashboards update automatically

  • Under 1 hour

  • Minimal (if your team uses NexGen, they already know it)

  • None (it just works)

What This Means for Your Business 

For Supervisors: 

Stop building reports. Start coaching agents. See performance issues as they happen, not after the damage is done.

For Leadership:

Consistent KPIs across all teams. Faster decisions. Better forecasting. QBR-ready reports in seconds. 

For Agents:

Clear, fair scorecards. No surprises. Objective feedback based on complete data. 

For Your Customers:

Shorter wait times. Fewer transfers. Higher first-contact resolution. Better experiences. 

Enterprise-Grade. Plug-and-Play. Effortless. 

Yes, it really is that simple!

  • SOC 2 and GDPR compliant | Encrypted connections | Role-based access

  • Real-time sync with automatic failover

  • Works for 10 agents or 10,000

  • Full implementation assistance included

“We will pull your actual Webex data and show it mapped in a NexGen dashboard. Your agents. Your queues. Your metrics. Live.”

Courtney Harris

Director of Strategic Partnerships

No generic demo. Your real data.

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Three Questions We Always Get 

  • Most customers are live within a day. The actual integration takes under an hour. 

  • No. It's read-only access to your Webex data. Nothing changes in your existing workflow. 

  • Every dashboard is configurable. We'll set it up exactly how you need it. 

A woman in professional attire interacts with a digital data dashboard displaying various charts and graphs.

Stop Chasing Data.

Start Using It. 

Available Now on Webex App Hub 

Schedule Your Demo