Presence Isn’t a Green Dot. What Social Presence Theory Says About Your Remote Team.
Remote & Hybrid Work, Virtual Workplace, Employee Experience, Digital Transformation, Collaboration & Communication, Future of Work, Organizational Culture Stephie Rockwell Remote & Hybrid Work, Virtual Workplace, Employee Experience, Digital Transformation, Collaboration & Communication, Future of Work, Organizational Culture Stephie Rockwell

Presence Isn’t a Green Dot. What Social Presence Theory Says About Your Remote Team.

Somewhere on your screen right now there is a small green circle next to a colleague’s name. How much does that little green dot really tell you?

It tells you their application is running and their keyboard has been touched recently. It does not tell you whether they are deep in something they should not be pulled out of, whether they are two minutes from a customer call, whether they are stuck in a meeting, or whether they have been quietly struggling all week with tasks.

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4 Leadership Takeaways from Shaquille O’Neal at CCW Las Vegas 2026
Leadership & Management, Contact Center Insights, Remote Workforce, Virtual Workplace, Future of Work, Customer Experience (CX), Workplace Culture, Hybrid Workplace Strategies Stephie Rockwell Leadership & Management, Contact Center Insights, Remote Workforce, Virtual Workplace, Future of Work, Customer Experience (CX), Workplace Culture, Hybrid Workplace Strategies Stephie Rockwell

4 Leadership Takeaways from Shaquille O’Neal at CCW Las Vegas 2026

That Every Contact Center Leader Should Apply Right Now

CCW Las Vegas 2026 had no shortage of strong, inspiring sessions. But the conversation that generated the most hallway discussion was the one with Shaquille O’Neal.

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