Your contact center. Connected.
Bring NICE CXone into a visual workplace built for distributed contact centers.
NexGen + NICE CXone
Keep the NICE CXone platform you already use. Add the workplace around it.
NexGen Virtual Workplace for Contact Centers integrates with NICE CXone to bring your omnichannel contact center into an immersive 3D workplace designed for distributed teams. Supervisors see agents, availability, KPI performance, and floor activity at a glance — agents get a more connected way to communicate, collaborate, and get support.
Turn contact center data into real-time visibility
Agents and availability across your distributed center, in one 3D overhead floor view
Real-time KPIs inside the virtual workplace — spot who's on target or needs attention
Advanced hand raising gives supervisors immediate visibility into agent requests
NexGen doesn't just display contact center data — it creates a shared workplace around your NICE CXone operation, bringing people, performance, communication, and management together.
Real-time KPIs
More than a dashboard. A virtual contact center.
Performance visible where your agents work
Advanced hand raising
Agents flag urgency directly
Agent status & availability
Performance visible where your agents work
Recognition & engagement
Shout-outs, kudos, ticker messaging
Command center reporting
Real-time visibility for leadership
Secure communication
Voice, video, chat, doc sharing
Keep the CCaaS platform you trust. Add the workplace your distributed team needs.
NexGen's omnichannel integration with NICE CXone brings contact center activity and metrics into a visual 3D environment built around the people managing and delivering the customer experience. Greater visibility for supervisors, faster support for agents, a shared workplace that recreates the presence of the floor.
Remote Contact Centers
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Hybrid Operations
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BPOs
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Nearshore Teams
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Offshore Teams
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Distributed Workforces
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Remote Contact Centers -- Hybrid Operations -- BPOs -- Nearshore Teams -- Offshore Teams -- Distributed Workforces --
See your NICE CXone contact center in NexGen.
Bring your agents, performance, communication, and contact center operations together in one connected virtual workplace.