The Presence Deficit
White Paper, Contact Center Innovation, NexGen Virtual Workplace, Contact Center Technology, Virtual Workplace Technology Stephie Rockwell White Paper, Contact Center Innovation, NexGen Virtual Workplace, Contact Center Technology, Virtual Workplace Technology Stephie Rockwell

The Presence Deficit

Most organizations that moved to distributed work solved the communication problem and assumed they had solved the workplace problem. They did not. Communication tools transmit messages. A workplace does something different and considerably harder: it makes people continuously aware of one another.  

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Webex Beyond Meetings: Presence for the Full Workday | NexGen Virtual
Remote & Hybrid Work, Webex, NexGen Virtual Webex, NexGen Virtual Workplace, Team Presence, Virtual Workplace, Virtual Office, Virtual Workplace Technology Stephie Rockwell Remote & Hybrid Work, Webex, NexGen Virtual Webex, NexGen Virtual Workplace, Team Presence, Virtual Workplace, Virtual Office, Virtual Workplace Technology Stephie Rockwell

Webex Beyond Meetings: Presence for the Full Workday | NexGen Virtual

Webex is not the problem. It is a mature, secure, enterprise-grade meeting platform, and if your organization standardized on it, that was a reasonable decision. The audio is clean. The security posture is defensible. IT knows how to administer it. Nobody needs to be talked out of Webex.

But notice what that sentence actually claims. Webex is a good meeting platform. It is not a workplace. And for a distributed team, the difference between those two things costs real money.

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