The Presence Deficit
White Paper, Contact Center Innovation, NexGen Virtual Workplace, Contact Center Technology, Virtual Workplace Technology Stephie Rockwell White Paper, Contact Center Innovation, NexGen Virtual Workplace, Contact Center Technology, Virtual Workplace Technology Stephie Rockwell

The Presence Deficit

Most organizations that moved to distributed work solved the communication problem and assumed they had solved the workplace problem. They did not. Communication tools transmit messages. A workplace does something different and considerably harder: it makes people continuously aware of one another.  

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The Complete Distributed Contact Center: A Field Guide for Contact.io
Remote & Hybrid Work, Remote & Hybrid Contact Centers, Contact Center Innovation, Contact Center Technology & Integrations, Events & Industry, Customer Experience (CX), Contact Center Operations Stephie Rockwell Remote & Hybrid Work, Remote & Hybrid Contact Centers, Contact Center Innovation, Contact Center Technology & Integrations, Events & Industry, Customer Experience (CX), Contact Center Operations Stephie Rockwell

The Complete Distributed Contact Center: A Field Guide for Contact.io

NexGen Virtual Workplace & NobelBiz

If you’re walking Contact.io this year you’ll see no shortage of tools that promise to make one part of your operation faster. The harder thing to find is a view of how the parts fit together.

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